Back to ClientDone

Terms of Service

Last updated: 18 April 2026. Effective on first use of the Service.

These Terms of Service (the "Terms") are a binding agreement between you ("you", "your", or "Customer") and ClientDone LLC, a Wyoming limited liability company ("ClientDone", "we", "us", or "our"). By creating an account, clicking "I agree", or using any part of the ClientDone service (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

ClientDone is an all-in-one business platform for service providers. Typical Customers include photographers, videographers, designers, writers, marketers, consultants, coaches, wedding and event planners, agencies, and other freelancers or small businesses that deliver services to their own clients. Throughout these Terms, we refer to the people or companies you send galleries, contracts, invoices, or other materials to as your "Clients". Your Clients interact with the Service through links you send them. They are not, by that interaction alone, users of the Service themselves.

1. Who can use ClientDone

You must be at least 18 years old and legally capable of entering into binding contracts under the laws that apply to you. The Service is intended for use in a business or professional capacity. By creating an account you confirm that you meet these requirements, that your account information is accurate and current, and that you will keep it current. You are responsible for making sure your use of the Service is lawful in every jurisdiction where you operate and where your Clients are located.

2. What ClientDone is, and what it is not

The Service is software we operate for you to run your business: host and deliver galleries; send contracts and collect electronic signatures; issue invoices and collect payments through Stripe Connect; request testimonials; run email campaigns; track project progress; and communicate with Clients. New modules are added from time to time.

ClientDone is a technical platform. ClientDone does not provide legal advice, accounting advice, tax advice, insurance advice, or any other regulated professional service. Any templates, sample clauses, or suggested wording in the Service are starting points for your own drafting. They are not a substitute for advice from a qualified professional in your jurisdiction.

Electronic signatures collected through the Service are, by default, "Simple Electronic Signatures" (SES) as recognized under the US ESIGN Act (15 U.S.C. Sections 7001 et seq.), the Uniform Electronic Transactions Act (UETA) as enacted by US states, the UK Electronic Communications Act 2000, Canada's PIPEDA and the provincial electronic transactions acts, and the EU eIDAS Regulation (EU 910/2014) Article 25(1). The Service does not, at this time, issue Qualified Electronic Signatures (QES) or Advanced Electronic Signatures (AdES) under eIDAS. Section 9 explains what that means and lists document types for which the Service must not be used.

3. The three parties

The Service involves three categories of party. Understanding the difference is central to how these Terms, our Privacy Policy, and our Data Processing Agreement work.

  • ClientDone is the operator of the Service. We are the data controller for information we collect about you (account, billing, support). We are the data processor for information you collect about your Clients through the Service.
  • You (Customer) run your business on the Service. You are the data controller for your Clients' personal data. The contracts, invoices, deliverables, and messages you create belong to you. You decide what to collect and how long to keep it, within the limits of these Terms and applicable law.
  • Your Clients are the individuals or companies that interact with the materials you send them through the Service. Their relationship is with you, not with ClientDone. Disputes about a contract, invoice, or deliverable are between you and your Client.

4. Your account

  • You are responsible for keeping your credentials secure and for all activity under your account. Notify us at support@clientdone.com if you suspect unauthorized access.
  • You may have one active free-tier account per person or business. Additional or parallel accounts require a paid subscription.
  • Accounts are for your use and your authorized team members. You must not share credentials with anyone outside your business or let anyone else impersonate you.
  • If more than one person or entity claims ownership of an account, we may determine the rightful owner based on evidence such as payment details, verified business registration (EIN, state registration, or equivalent), and the account email address. Our determination is binding for the purpose of who can access and administer the account.
  • We may suspend or close accounts that are inactive for an extended period. We give at least thirty (30) days notice to the account email before closing an inactive account. During the notice period you can log in and export your data.

5. Your content

"Customer Content" means everything you or your Clients upload, create, or submit through the Service, including photos, videos, documents, contract and invoice text, testimonials, client records, message text, and related metadata. You keep all rights in your Customer Content. ClientDone does not claim ownership of it.

To run the Service for you, you grant ClientDone a worldwide, non-exclusive, royalty-free license to host, store, copy, reformat, display, transmit, and back up Customer Content solely to operate, secure, support, and improve the Service and to deliver it to you and to the Clients you share it with. This license ends when you delete the content or close your account, subject to the retention periods described in our Privacy Policy.

You represent and warrant that:

  • You have all rights needed to upload and share each piece of Customer Content.
  • Your Customer Content does not infringe anyone's intellectual property, privacy, publicity, or moral rights.
  • Your Customer Content and your use of the Service comply with all laws that apply to you.
  • You have obtained any consents required from individuals who appear in, or whose personal data is processed through, the Customer Content.

What not to store in the Service. You must not enter or upload: payment card numbers (PANs), card CVVs, or full card expiry values (use the Stripe Connect integration for all card data); Social Security Numbers, Tax Identification Numbers, driver's license numbers, or similar government IDs except where lawfully required for an invoice, tax form, or contract field; passwords or credentials belonging to any third party; Protected Health Information (PHI) regulated under HIPAA; or content that belongs in a specialized secure system. ClientDone is not designed as a card data vault or a HIPAA environment and is not a HIPAA-covered entity or business associate.

6. Acceptable use

Our separate Acceptable Use Policy is incorporated into these Terms by reference. In short, you must not use the Service to do anything illegal, harmful, harassing, deceptive, infringing, or abusive, and you must not interfere with the Service's operation, security, or other users' experience. Running a business on the Stripe Restricted Businesses list is not permitted while using the Service's payments features.

7. Third-party services

To deliver the Service we rely on trusted sub-processors. A current list appears in our Data Processing Agreement. As of the date above, these include Supabase (database and authentication), Cloudflare R2 (object storage), Resend (transactional email), Stripe (payment processing and Stripe Connect platform), and Vercel (application hosting). We may add, change, or remove sub-processors with notice in line with the DPA.

The Service may integrate with third-party tools (for example calendar, accounting, or social-network services) that you connect at your option. Those tools have their own terms and privacy policies. We are not responsible for them, and you use them at your own risk.

8. Fees, subscriptions, and payments

8.1 Subscription fees

  • Plans. The Service may be offered on free and paid plans. Paid plans are billed in advance through our payment processor on the cycle you choose. The features and limits of each plan are shown on our pricing page.
  • Refunds. Fees are non-refundable except where required by law or where we expressly state otherwise on the pricing page.
  • Price changes. We may change prices with at least thirty (30) days advance notice to the account email. Price changes take effect at the start of your next billing cycle. If you do not accept a change, cancel before the new cycle begins.
  • Failed payments. If a payment fails and is not cured within a reasonable grace period, we may suspend paid features, downgrade your account, or close it. You remain responsible for accrued fees up to the cancellation date.
  • Your taxes. You are responsible for any taxes that apply to your use of the Service or to invoices you collect through it (US sales tax, VAT, GST, and similar). ClientDone may collect and remit applicable US sales tax on subscription fees where required by marketplace facilitator or similar law.

8.2 Stripe Connect payments from your Clients

If you enable payments, ClientDone integrates with Stripe Connect. The following terms apply and are in addition to any Stripe-provided agreements.

  • Stripe agreements. To accept payments you must onboard a Stripe Connected Account (Express, Standard, or another type we support) and accept the Stripe Connected Account Agreement and Stripe Services Agreement. Your Stripe Connected Account is governed by those agreements directly between you and Stripe.
  • ClientDone as platform. ClientDone is the "platform" for your Stripe Connected Account. We are not a money transmitter, and we do not take custody of funds your Clients pay. Stripe processes payments, holds funds in transit, and pays out to your Connected Account under the Stripe agreements.
  • Platform fee. ClientDone may charge a platform fee on each payment. Any platform fee is disclosed on the pricing page or in the Service before the payment is initiated. The Stripe processing fee is charged separately by Stripe.
  • Seller of record. You are the seller of record for every transaction between you and your Clients. You are responsible for the goods or services sold, for descriptions, delivery, warranties, returns, and sales tax (including marketplace facilitator sales tax where you are responsible for it). ClientDone acts as a limited authorized agent solely for the purpose of collecting your Client's payment through Stripe and remitting it to your Connected Account under the Stripe agreements.
  • Refunds and chargebacks. Refunds and chargebacks are processed through Stripe and flow from your Connected Account. If a Client charges back a payment, you will owe the charged-back amount and any Stripe or network fees. If your balance on Stripe is insufficient, Stripe and we may recover the amount from future payouts, from other funds you hold with us, or by invoice to you.
  • Reserve. Stripe may, at its discretion and under its agreements, impose a rolling reserve or hold payouts from your Connected Account for risk reasons. ClientDone may also delay or decline processing of specific transactions we reasonably believe are fraudulent, unlawful, or in breach of these Terms or the Acceptable Use Policy.
  • Tax reporting. For US Connected Accounts, Stripe issues IRS Form 1099-K where thresholds are met. You are responsible for reporting income and paying tax on amounts received through the Service. For non-US Connected Accounts, equivalent reporting obligations in your jurisdiction are your responsibility.
  • Suspension and termination of payments. We may suspend or disable your access to the payments feature at any time if Stripe requires it, if we reasonably suspect fraud or a breach of these Terms, or if continuing poses legal or financial risk. Suspension of the payments feature does not terminate your account or excuse unpaid subscription fees.
  • No escrow. ClientDone does not act as an escrow agent or trustee for any payment between you and your Clients.

9. Electronic signatures

Each time a contract is signed through the Service, the Service records: the signed document text at the moment of signing; the signer's declared name and email; the signer's IP address and browser user-agent; a timestamp; read-time and scroll-depth telemetry; any typed or drawn signature image; and any required-initial or required-field values the signer filled in. This evidence is made available to you on demand.

You acknowledge that electronic signatures collected through the Service are SES and are generally not suitable for:

  • Wills, codicils, and testamentary trusts.
  • Court orders, court filings, and sworn affidavits.
  • Documents that require notarization, attestation, or a wet-ink signature by statute.
  • Adoption, divorce, and other family-law documents.
  • Certain real estate instruments, depending on the jurisdiction.
  • Negotiable instruments and documents of title.
  • Any document where applicable law expressly requires an Advanced or Qualified Electronic Signature.

Do not use the Service for such documents. If you are unsure, obtain legal advice in your jurisdiction.

ClientDone does not verify the identity of signers beyond the email address you send the link to and the signature-capture event itself. ClientDone is not responsible for authenticating any signatures generated through the Service and does not guarantee the enforceability of any particular signed document. Enforceability depends on the facts of each matter, the governing law, and the forum that hears the dispute.

10. Artificial intelligence features

Some features may use artificial intelligence to generate or suggest content. Output from these features is provided as-is and may be incomplete, outdated, or incorrect. You are responsible for reviewing AI-generated output before relying on it or sharing it with Clients. Do not use AI output as legal, financial, medical, or other regulated advice.

We do not use your Customer Content to train third-party foundation models without your consent. Details, including any opt-in or opt-out mechanisms, are in our Privacy Policy and DPA.

11. Intellectual property

Except for Customer Content, all intellectual property rights in the Service (including the website, source code, design, the "ClientDone" name, logos, and associated marks) belong to ClientDone or its licensors. These Terms do not grant you any rights in ClientDone's marks, and you must not use them except as expressly permitted in writing.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, worldwide, royalty-free right to use them to improve the Service without any obligation to you.

12. Copyright complaints (DMCA)

ClientDone complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. Section 512. If you believe material hosted through the Service infringes your copyright, send a notice to our Designated Agent at dmca@clientdone.com containing: identification of the copyrighted work; the URL or location of the allegedly infringing material; your contact details; a statement of good-faith belief that the use is not authorized; a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act; and your physical or electronic signature. We will respond in line with the DMCA, which may include removing the material and, where appropriate, terminating repeat infringers. Counter-notice and other rights apply as the DMCA provides.

13. Reselling and agency use

The Service is licensed to you for your business. You must not resell access, sublicense the Service, or white-label it for a third party to use as if it were their own platform, except under a written reseller or agency agreement signed with us. Agencies that manage the Service on behalf of end clients may use it only if each end client has its own account and the agency is an authorized user of that account.

14. Termination

You may cancel at any time from account settings. We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, if your account is unpaid, if continued provision would expose ClientDone to legal or financial liability, if you use the Service for activity that the Acceptable Use Policy prohibits, or if the account is dormant as described in section 4.

On termination, sections 5 (to the extent needed for deletion or export), 8 (in respect of fees already due), 11, 15, 16, 17, 19, and 20 survive.

15. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, EXCEPT AS REQUIRED BY LAW. WITHOUT LIMITING THE FOREGOING, CLIENTDONE DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

Some jurisdictions do not allow exclusion of certain warranties. The exclusions above apply only to the extent permitted by the law that applies to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST GOODWILL, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY.

CLIENTDONE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN CONNECTION WITH THE SERVICE AND THESE TERMS, FOR ALL CLAIMS IN ANY TWELVE (12) MONTH PERIOD, IS LIMITED TO THE GREATER OF (A) THE SUBSCRIPTION FEES YOU PAID TO CLIENTDONE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).

Platform fees deducted from payments processed through Stripe Connect count toward the twelve-month cap. Amounts paid to or held by Stripe are not "fees paid to ClientDone" for the purpose of this cap.

These limits apply regardless of the form of action (contract, tort, strict liability, statute, or otherwise) and do not limit liability that cannot lawfully be limited, such as gross negligence, wilful misconduct, or, where applicable, statutory consumer rights that the law does not allow to be waived.

17. Indemnification

You will defend, indemnify, and hold harmless ClientDone and its members, officers, employees, contractors, and sub-processors from and against any third-party claim, and any resulting loss, damage, liability, cost, or expense (including reasonable attorney fees), arising from or relating to: (a) your Customer Content; (b) your use of the Service; (c) your breach of these Terms or applicable law; (d) a dispute between you and a Client or other third party in connection with your business; or (e) any payment, refund, or chargeback processed through Stripe Connect on your behalf.

We will promptly notify you of any covered claim, allow you to control the defense and settlement (provided that any settlement that imposes non-monetary obligations on us requires our prior written consent), and provide reasonable cooperation at your expense.

18. Modifications to these Terms and the Service

We may change these Terms from time to time. If a change is material, we will give you at least thirty (30) days notice by email or in-app notification before it takes effect. Continued use of the Service after the effective date means you accept the updated Terms. If you do not accept, cancel before the effective date.

We may also change, suspend, or discontinue any part of the Service at any time, with reasonable notice where practical.

19. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Good-faith negotiation. Before starting arbitration or litigation, the parties agree to try in good faith to resolve the dispute by written notice, with at least thirty (30) days to reach a written settlement.

Binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or any transaction conducted through the Service that is not resolved through good-faith negotiation will be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, where the Customer is a consumer, its Consumer Arbitration Rules. The seat of arbitration is Cheyenne, Wyoming, USA. The arbitration will be conducted in English before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Opt-out. You may opt out of this arbitration clause by sending written notice to legal@clientdone.com within thirty (30) days after first accepting these Terms. Your notice must include your name, the email on your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes are resolved in the state or federal courts located in Cheyenne, Wyoming, and each party submits to the exclusive personal jurisdiction of those courts.

Class-action waiver. To the maximum extent permitted by law, each party waives the right to bring or join any claim on a class, collective, consolidated, or representative basis. The arbitrator may not award relief on behalf of any person who is not a party to the arbitration.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, or from filing a small-claims action where jurisdiction and claim size allow.

20. General

  • Entire agreement. These Terms, together with the linked Privacy Policy, DPA, Acceptable Use Policy, and any order form or pricing page you accept, are the entire agreement between you and ClientDone.
  • Severability. If any provision is found unenforceable, the remaining provisions stay in effect.
  • Waiver. A failure to enforce a right is not a waiver of it.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or to a successor in a merger, acquisition, or sale of assets.
  • No agency. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship, except the limited payment-collection agency for Stripe Connect described in section 8.2.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
  • Notices. We may give you notice by email, in-app message, or on our website. You may give us notice at legal@clientdone.com. Legal notices may also be sent to our registered agent at the address below.
  • Export control and sanctions. You represent that you are not located in, and will not use the Service in, any country subject to a comprehensive trade embargo by the United States, the United Kingdom, the European Union, or the United Nations, and that you are not on any sanctions list maintained by those authorities (including OFAC's Specially Designated Nationals list).
  • US government users. The Service is a "commercial item" as defined in FAR 2.101. US government use is subject only to the rights provided by this agreement.

21. Contact

Questions about these Terms: legal@clientdone.com.

Service operator: ClientDone LLC, a Wyoming limited liability company. Registered agent and registered office: [Registered Agent Name and Wyoming Address]. Mailing address: [Mailing Address]. Entity filing number: [Wyoming Filing ID].